Notices and email
We write to you for two different reasons, and the two follow different rules.
Contractual notices always arrive. If your terms change (such as the commission rate or the price list), you receive the announcement at least 15 days before it takes effect by email to your account address and to the support address from the profile; if functions are removed or fees increase, it is at least 30 days. This is not marketing; it is part of our contract and required by law (the P2B Regulation). That is why this channel cannot be unsubscribed from as long as your account exists. Every delivery is logged with time and recipient. The same applies to emails concerning an order, a payout or your account.
Everything else only with your consent. In the Seller Center under Settings ▸ Profile you will find two separate switches, both off by default:
| Switch | What you receive |
|---|---|
| Promotions and offers | occasional emails about promotions across the marketplaces |
| Product news | new features in the Seller Center, when there is something worth telling |
The switches are shown to you during setup, but they are optional: you can submit your details without ticking them. The recipient is your support email address from your profile. If it is missing, the card shows a note asking you to add it first instead of the switches.
Unsubscribe at any time, in two ways: untick the box in your profile, or click the unsubscribe link at the end of any of these emails. The link unsubscribes only the one kind of email it came from; the other kind and contractual notices are unaffected. We record your consent and every change to it with the time and the wording shown at the time, as the GDPR requires.