What we cover
The rule of thumb: you bear what is tied to your revenue (the payment fee, see What it costs). We bear what is tied to our infrastructure and what follows from our promise to customers. Specifically, the platform covers:
| Item | Amount |
|---|---|
| Payout fee to your bank account, including cross-border and currency conversion | 0.25% + €0.10 per payout |
| Monthly account fee of your connected payment account (Stripe Connect) | €2.00 per month |
| Automatic tax calculation per order (Stripe Tax) | €0.45 per order |
| Fraud detection by the payment provider | as incurred |
| Payment fee on withdrawal and refund | as incurred |
So a brand in Poland or the USA pays no more for its payout than one in Germany. And if a customer is refunded, the payment provider does not return the payment fee; we absorb that lost fee, because the right of withdrawal is our promise to customers, not yours. What happens to your payout in a reversal is described under Returns, cancellation, withdrawal.
What applies to chargebacks is described under Chargebacks.